Miss Tress | FAQ’s
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FAQ’s

1. Why is MissTress Hair Extensions a great choice?

 

MissTress Hair Extensions are made from a weft of hair approximately 12″ wide that has 8 tiered wefts all secured together in a lace enclosure. Our custom tiered “Slip” is designed to ensure you have a natural fitted extension without bumps or bulky seams. The tiered weft provides you fitted extension that lays flat underneath the crown of your head just beneath your occipital bone. The lace enclosure keeps this extension lightweight and cool, providing comfort and security in every fit. All MissTress Slip extensions come with 2 toupee clips built in. We chose to include these clips for extra security if needed for higher impact activities such as dancing, running, biking or fitness. It is your discretion if you would like to use them or not. If you do not desire to use the toupee clips, then just keep them in their closed position.

2. How do i brush my MissTress Hair Extensions?

 

It is recommended that you brush your extensions prior to wearing them and before storing them. The Wet Brush which has very soft and gentle bristles works great with these extensions in or out of the head. We recommend to start brushing from the ends and work your way up to the top. This method helps to loosen and remove any tangles or knots without tugging them down the hair shaft, thus eliminating harsh tugging and unwanted shedding.

3. How do i wash my MissTress Hair Extensions?

 

MissTress Hair Extensions should be washed every 10-20 wears or when there is too much build up of products. We recommend gently washing (no scrubbing or rubbing) with a gentle moisturizing shampoo, and conditioner in cool water. A deep conditioner left in for 10-15 minutes gives great moisturizing benefits as well. It is recommended when combing wet hair to use a detangling solution or leave in conditioner for easier combing and moisturizing benefits.

4. How to choose my perfect shade?

 

Getting the right color to suit your hair is the most important part of selecting your MissTress Hair Extensions. That’s why we chose to carry the 12 most popular colors that are being used today. When selecting the extensions, it may be impossible to exactly match your current hair color. Your hair may not be the exact same color as the range of colors we offer, or your hair may have different shades throughout. Read below on the best approach on matching your hair either slightly lighter or darker then your then your current shade to achieve the most natural look.

 

Since most of us have highlights, multi dimensional colors or ombre color, your hair may not be the same consistent color throughout your head. This method will help you match your MissTress Hair Extensions to your current color. Match the hair extension to the area of your head you are placing the hair extensions in. For example, for the Slip style hair extensions, match the hair color between the top of your ears to the bottom of your current hair. Not the very top (crown) area of your head unless you’re purchasing a product for the top of your head. If your hair color starts light at the root and gradually get darker toward the midshaft to ends then choose the extension color that matches your midshaft to ends color. The same concept goes for hair that is darker at the root and gradually gets lighter at the bottom, also known as ombre color, then choose the extension color that matches the lighter midshaft (by your ears) to the ends of your hair color.

5. How do i style my MissTress Extensions?

 

Styling your Miss Tress Slip is very easy. We recommend hanging your MissTress Slip on a pant hanger and hanging it eye level. This way you have both hands free for blow-drying and styling. When using heated elements such as a curling wand or flat iron, we recommend using a medium heat rather then high, since this hair responds very well to heated tools. Treating your extensions with care will maintain the integrity, and longevity of your extensions as well. You can use any styling aids such as spray gels, mousse or hairspray. We also recommend using argan type silicone oils to finish off your look with a little extra shine and bounce!

6. Can i color my MissTress Hair Extensions?

 

If you cannot find the perfect color and you find it necessary to color the extension for an exact match, we recommend getting a color that matches closest to your current shade (using the technique mentioned above) but one shade lighter. This way you can use a semi permanent color, gloss or colored shampoo to deposit a deeper shade to match your current hair color. If using a semi permanent color (we recommend an ammonia free, deposit only color with no more then 10 volume peroxide) We do not recommend lifting the hair color (going lighter) and NEVER bleach your MissTress Hair Extensions.

7. How do i care for and store my MissTress Hair Extensions?

 

To get the most out of your MissTress Hair Extensions they should be stored properly. The hair should be completely dry and brushed free of any / all tangles. Lay them flat in a fabric bag, tupperware, shoebox or any other container. They should be stored away from direct sunlight, preferably in a dark place, like a closet or drawer.

8. How do i install my MissTress Hair Extensions?

 

Installation and removal is simple. Just place your MissTress Slip on top of your head anywhere from 1″ – 3″ from the front hairline. Secure by pushing in a downward motion around the back of your head so the weft is sitting securely below your occipital bone and feels snug all the way around. Secure the stretchy wonder wire with several double knots so your confident that your extension will stay safely in place.


(make sure the toupee clips are in their closed position when installing) When your MissTress Extension is comfortably in place simply pull out 1/4 – 1/2 of your natural hair over the slip style extension. This will camouflage the extension perfectly, placing it beneath your natural hair.


All MissTress slip style extensions come with 2 toupee clips built in. We chose to include these clips for extra security if needed for higher impact activities such as dancing, running, biking or fitness. It is your discretion if you would like to use them or not. To use the clips, after installing your halo style extension, pop open one clip at a time and scoop a little bit of your natural hair inside and then pop it closed in the opposite direction.


Removal:

All you have to do is grab the extensions from the back of your head and gently pull upwards to the top of your head and the extension will come right off!
*** remember, if using the toupee clips, you must release them open first before removing the extension.

9. How long do my MissTress Hair Extensions last?

 

The lifespan of MissTress Hair Extensions is determined by how often they are worn and how well they are taken care of. Most often the lifespan of our hair extensions is from 4 months to a year. Factors determining the longevity of your hair extensions will depend specifically on how they are stored, brushed, washed, conditioned, styled and how often they are worn. Never swim in your MissTress Hair Extensions or wear to bed. We do not recommend treating your MissTress Hair Extensions with any chemicals.

10. Can i cut my MissTress Extensions?

 

MissTress Hair Extensions can be cut for your desired length and texture. We recommend you fitting your slip style extensions first and having a licensed cosmetologist (that is knowledgeable with cutting and styling extensions) cut your MissTress Extensions to your desired length and style. It is best to cut your extensions while you are wearing them so you get the most accurate look. (being careful to avoid cutting your natural hair)


We do not recommend someone who is not a professional to cut your extensions. Hair extensions need a little extra experience in blending them to ensure the most natural look and feel that will integrate best with the cut, style and texture of your own natural hair.

11. How much hair is in the package?

 

MissTress Hair Extensions are 110 grams per set. We find it is plenty of hair for a full head. 

12. Can i get professional advise or product help?

 

Yes! If your not finding the answers of help you need on our site then please fill out a support ticket with your information and a brief summary of what your concerns are, and a specialist who can assist your concern will call you back within 0-1 business day. > >> Fill out a support ticket here 

13. How long does shipping usually take?

 

We offer a $5 flat rate domestic first class shipping option. We also offer 2-3 business day priority and 1-2 express priority. Your MissTress Hair Extensions are shipped out from our warehouse located in Florida, USA. Please understand that it takes 1-2 days to process all orders. This means if you order on Monday your order will ship out on Tuesday or Wednesday. You will receive a tracking number to the email address on file once your order ships. We do not not Ship on Saturday, Sunday or Holidays.

14. How safe is it to pay by credit card?

 

No card information is ever saved at MissTress Hair Extensions and it remains the private property of the card holder at all times before, during, and after the product purchase. All transactions are processed though PayPal which is a secure form of payment. PayPal is a heavily encrypted third party payment processor. Through PayPal’s gateway, we accept all major cards (Visa, MasterCard, American Express) and also allow debit card and eCheque purchases. You do not need a PayPal account to utilize this payment processor.

 

We take your personal information and security very seriously. We take many active steps to ensure the absolute safety of your credit card and personal information. In addition to processing all credit card sales via a fully secured and reputable third party payment processor, your checkout experience is protected by industry standard 128 Bit SSL encryption to protect your private data. MissTress Hair Extensions does NOT keep credit card information on record.

15. Do you accept returns / exchanges?

 

yes. Please visit this page for full details: Returns and exchanges

16. What payment options do you offer?

 

All prices listed on the website are in US dollars.


We accept all major credit cards , debt card, e-check or Paypal


(e-check orders will be process upon clearance of payment. They take up to 7 business days to clear, please consider that when calculating your ETA)

for more info please see payments & processing

17. How do i track my order

 

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will also receive a second e-mail once your order has shipped which will include your tracking number. You can track your order at www.usps.com


For the cardholder’s protection, the company reserves the right to send orders to the billing address if a differing shipping address cannot be verified.


Please note: We cannot ship via a traceable method to any post office boxes. Delivery time cannot be guaranteed nor can the package be tracked. We encourage all deliveries be made to a physical address so packages can be tracked 
for more info please see shipping policy

18. How long does it take to receive my order?

 

We ship by USPS. First class shipping takes 3-5 business days. We also offer 2-3 business day priority and 1-2 express priority. Your MissTress Hair Extensions are shipped out from our warehouse located in Florida, USA. Please understand that it takes 1-2 days to process all orders. This means if you order on Monday your order will ship out on Tuesday or Wednesday. You will receive a tracking number to the email address on file once your order ships. We do not not Ship on Saturday, Sunday or Holidays. For more info please see shipping policy

19. What is your privacy policy? How do you protect my personal information?

 

Our complete privacy policy is listed here.

20. What countries do you ship to?

 

Coming soon…

21.How do i style my MissTress Extensions?


Styling your Miss Tress Slip is very easy. We recommend hanging your MissTress Slip on a pant hanger and hanging it eye level.This way you have both hands free for blow-drying and styling. When using heated elements such as a curling wand or flat iron, we recommend using a medium heat rather then high, since this hair responds very well to heated tools.  Treating your extensions with care will maintain the integrity, and longevity of your extensions as well. You can use any styling aids such as spray gels, mousse or hairspray. We also recommend using argan type silicone oils to finsh off your look with a little extra shine and bounce!